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About the Team The AI Transformation and Innovation team helps senior leaders imagine how AI could reshape their business—and turn the strongest ideas into action. We work in small, multidisciplinary pods that bring together innovation strategy, research, experience design, prototyping, and technical expertise. We help customers look beyond incremental use cases, identify new sources of value, and explore how AI could change their products, services, customer experiences, and ways of working. Our work moves quickly from insight to possibility to tangible proof. We partner with Sales, Solutions, Success, Product, Engineering, and implementation teams to help promising ideas move toward execution. About the Role As an Executive Innovation Lead, you will lead high-impact innovation engagements with CEOs and senior leadership teams. You will help customers explore what is newly possible with AI, identify opportunities worth pursuing, and make future ideas concrete enough to evaluate. You will lead executive discovery, design and facilitate working sessions, guide a multidisciplinary pod, and turn emerging insights into a clear innovation direction. This role requires more than generating ideas. You will help leadership teams make choices: which opportunities matter, what needs to change, what should be tested, and what should happen next. This is a senior individual-contributor role for someone who combines strategic judgment, creative thinking, executive presence, and exceptional facilitation. In This Role, You Will Lead innovation engagements with CEOs, executive sponsors, and senior functional leaders. Help customers identify where AI could create new products, services, experiences, capabilities, or business models. Challenge conventional assumptions and help leaders consider possibilities beyond today’s processes and constraints. Design and facilitate executive workshops that move from exploration to clear choices and action. Turn broad ambitions into focused innovation questions and opportunities. Partner with researchers to uncover unmet needs, emerging behaviors, and signals of change. Guide designers and prototypers in making future concepts tangible through experiences, narratives, demos, and prototypes. Connect new ideas to customer value, business impact, operating-model change, governance, and technical feasibility. Lead multidisciplinary pods while maintaining clear roles, decisions, and handoffs. Build compelling executive narratives, opportunity portfolios, roadmaps, and near-term experiments. Create the conditions for productive disagreement, bold thinking, and practical decision-making. Turn lessons from individual engagements into reusable innovation methods, tools, and playbooks. You Might Thrive in This Role If You Have led innovation, strategy, transformation, design, or customer advisory work with CEOs and senior executives. Can help leaders rethink a familiar business problem rather than simply improve an existing process. Are an exceptional workshop designer and facilitator who can move a group from possibility to decision. Balance imagination with rigor and know how to distinguish a promising idea from innovation theater. Can bring structure to ambiguous problems without narrowing the opportunity too quickly. Ask incisive questions and can challenge senior leaders while maintaining trust. Can identify patterns across interviews, observations, market shifts, and emerging behaviors. Turn complex or incomplete information into a clear point of view and a compelling story. Have led teams spanning strategy, research, design, prototyping, technology, and customer-facing functions. Understand how to use prototypes and visual storytelling to test an idea, not simply present it. Are curious about unfamiliar industries and energized by problems without obvious answers. Can collaborate fluently with technical teams without needing to be an engineer. Experience in innovation consulting, design strategy, service design, customer strategy, futures, scenario planning, venture building, organizational transformation, qualitative research, or executive education may be helpful. We value the capabilities you have developed over any particular degree or professional path. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

<div class="content-intro"><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2>What this job can offer you</h2> <p>Remote Embedded is one of Remote’s fastest growing programs — and this role is a chance to help shape what “great” partner marketing looks like as we scale our most strategic and exciting embedded partnerships.</p> <p>As our <strong>Senior Partner Marketing Manager, US (P4)</strong>, you will own the end-to-end partner marketing strategy and execution for a core set of US-based, high-impact <strong>strategic embedded partners</strong> — with a mandate to drive measurable partner-sourced and partner-influenced pipeline.</p> <p>This role exists because our partner commitments and budgets are scaling faster than current capacity. You’ll take ownership of:</p> <ul> <li>Launch execution and post-launch momentum, including sustained multi-channel embedding (marketplace, in-product, field activation, nurture, and ongoing joint campaigns)</li> <li>New partner onboarding and launch support, including network-to-market activation and embedded demand gen</li> <li>Scaling co-marketing programs and pipeline impact through joint planning, enablement, and integrated campaigns</li> </ul> <p>You will sit at the intersection of <strong>Partnerships, Sales, and Marketing</strong>, and will partner closely with Partner Managers, Embedded Sales, Field/Regional Marketing, Lifecycle, Brand, Content, Growth/Performance Marketing, and Marketing Analytics.</p> <hr> <h2>What you bring</h2> <h3>Experience</h3> <ul> <li>8+ years of experience in B2B SaaS marketing, with deep experience in <strong>partner / ecosystem / channel / field marketing</strong></li> <li>Proven track record owning partner GTM programs that drive <strong>pipeline outcomes</strong> (not only activity)</li> <li>Experience running complex, multi-stakeholder partner launches and post-launch growth programs</li> <li>Strong experience building integrated programs across channels (events/field, email/lifecycle, content, paid, social, web)</li> <li>Confidence managing partner marketing budgets, MDF/co-funding, and ROI reporting</li> <li>Strong operational rigor: planning, prioritization, and program governance across multiple partners</li> </ul> <h3>Requirements</h3> <ul> <li>Demonstrated ability to build joint partner marketing plans tied to commercial goals and seller motions</li> <li>Experience collaborating with Sales leadership and partner stakeholders on execution and follow-through</li> <li>Strong measurement mindset: ability to define KPIs, reporting, and optimisation loops with Marketing Analytics and RevOps</li> <li>Comfortable operating in ambiguity, setting direction, and driving decisions across teams</li> <li>Experience with marketing and sales tooling (e.g., Salesforce; marketing automation; reporting dashboards)</li> <li><strong>Preferred:</strong> <ul> <li>Experience managing and creating <strong>partner event sponsorships</strong> (e.g., conferences, field activations, partner-hosted events) including budgeting, activation planning, and ROI measurement</li> <li>Partner marketing experience with <strong>complex, enterprise-level HR organizations</strong> (e.g., large HRIS / payroll / benefits ecosystems) and the ability to drive internal stakeholder engagement inside those partner orgs</li> </ul> </li> </ul> <h3>Ways of working:</h3> <ul> <li>Operates with high autonomy; sets the approach and standards for a significant surface area</li> <li>Leads cross-functional programs with senior stakeholders; drives alignment through clarity, not consensus</li> <li>Uses data + insight to make prioritization trade-offs and to course-correct quickly</li> <li>Builds scalable playbooks and systems that other partner marketers can reuse</li> </ul> <hr> <h2>Key responsibilities</h2> <h3>1) Own partner marketing strategy &amp; execution (strategic embedded partners)</h3> <ul> <li>Build and run annual/quarterly joint GTM plans per partner, including goals, audience, messaging, channels, and success metrics</li> <li>Translate partner objectives into an execution roadmap across Remote marketing motions</li> <li>Drive weekly execution cadence and partner comms; remove blockers and maintain momentum</li> </ul> <h3>2) Drive internal partner-team engagement &amp; activation</h3> <ul> <li>Create targeted engagement programs for internal partner teams (e.g., seller enablement, leadership touchpoints, field activations, and internal campaigns) to make <strong>Remote the default and preferred global HR solution</strong> across their ecosystem</li> <li>Increase Remote brand recognition and preference inside partner organizations through sustained, repeatable activation motions and clear value messaging</li> </ul> <h3>3) Drive partner-sourced and partner-influenced pipeline</h3> <ul> <li>Design and execute integrated campaigns (webinars, content, email/lifecycle, events, landing pages, marketplace/in-product placements, and paid amplification where relevant)</li> <li>Integrate partners into Remote’s ABM, field activation, and demand-gen motions in the US</li> <li>Define reporting and optimisation loops; identify drivers vs diluters and reallocate effort accordingly</li> </ul> <h3>4) Post-launch momentum &amp; channel embedding</h3> <ul> <li>Own the <strong>post-launch</strong> plan so launches don’t become one-time moments</li> <li>Proactively place Remote inside partner channels (partner comms, marketplaces, in-product, seller enablement, partner events)</li> <li>Build repeatable “embedding” playbooks that scale beyond a single partner</li> </ul> <h3>5) Partner enablement &amp; co-sell readiness</h3> <ul> <li>Create and maintain partner enablement toolkits: messaging, campaign kits, sales collateral, field activation packs, and GTM calendars</li> <li>Partner with Sales Enablement to ensure sellers know how to position, qualify, and progress partner-related opportunities</li> </ul> <h3>6) Operating model, budget &amp; stakeholder management</h3> <ul> <li>Own program governance: plans, timelines, briefs, approvals, and retrospectives</li> <li>Manage budget and ROI reporting for partner marketing activities and events</li> <li>Coordinate across partner stakeholders and internal teams to ensure delivery quality and brand consistency</li> </ul> <hr> <h2>Success in this role</h2> <p>Within the first 90 days, you will have:</p> <ul> <li>Established joint GTM plans for your strategic embedded partners with clear goals, calendar, and measurement</li> <li>Delivered an executable post-launch momentum plan for a priority partner, including nurture + embedding motions</li> <li>Implemented a clean reporting cadence for partner-sourced and partner-influenced impact</li> </ul> <p>Over 6–12 months, success will be measured by:</p> <ul> <li>Growth in <strong>partner-sourced and partner-influenced pipeline</strong> and improved conversion through the funnel</li> <li>Increased partner channel penetration (marketplace/in-product placements, joint comms, partner event presence)</li> <li>Repeatable partner marketing playbooks that scale programs beyond a single person</li> <li>Strong partner and Sales satisfaction with program quality, speed, and outcomes</li> </ul> <hr> <h2>Practicals</h2> <ul> <li><strong>You’ll report to:</strong> Manager, Partner Marketing (or relevant Partner Marketing leader)</li> <li><strong>Direct reports:</strong> None (individual contributor role)</li> <li><strong>Team:</strong> Marketing — Partner Marketing</li> <li><strong>Location:</strong> United States (remote)</li> <li><strong>Travel:</strong> Occasional travel for partner events, field activations, and key partner moments</li> </ul> <p><strong></strong></p> <h2><strong>Application process</strong></h2> <ol> <li>Interview with recruiter</li> <li>Interview with future manager</li> <li>Interview with team members (no managers present)</li> <li>Bar Raiser Interview</li> <li><a href="https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b">Prior employment verification check</a>&nbsp;</li> </ol><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em data-stringify-type="italic">At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p></div><div class="title">The annual salary range for this full-time position is</div><div class="pay-range"><span>$122,000</span><span class="divider">&mdash;</span><span>$135,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Benefits</strong></h2> <div class="p-rich_text_section"> <div class="p-rich_text_section"><span style="font-size: 12pt;">Our full benefits &amp; perks are explained in our handbook at&nbsp;<a class="c-link" href="http://remote.com/r/benefits" target="_blank" data-stringify-link="http://remote.com/r/benefits" data-sk="tooltip_parent">remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</span></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">work from anywhere</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible paid time off</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible working hours (we are&nbsp;<a class="c-link" href="https://remote.com/async" target="_blank" data-stringify-link="https://www.notion.so/remotecom/Working-Async-at-Remote-80c01cd443ad4c77a8ceaef7c5fba5d0" data-sk="tooltip_parent">async</a>)</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">16 weeks paid parental leave</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">mental health support services</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">stock options</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">learning budget</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">home office budget &amp; IT equipment</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">budget for local in-person social events or co-working spaces</span></li> </ul> </div> <h2><strong>How you’ll plan your day (and life)</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href="https://remote.com/async" target="_blank">remote.com/async</a>.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If that sounds like something you want, apply now!</span></p> <h2><strong>How to apply</strong></h2> <ol> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Please fill out the form below and upload your CV with a PDF format.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif; text-align: left;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</span></li> </ol> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter.<br></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity.&nbsp;We look forward to meeting candidates who balance innovation with genuine expertise and experience.&nbsp;To learn more about Remote's AI guidelines check see&nbsp;<a href="https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f&amp;source=gmail&amp;ust=1733927526443000&amp;usg=AOvVaw2sIVooKuyGfRra1PtGXreV">here</a>.&nbsp;</span><br><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><em>Please note we accept applications on an ongoing basis.&nbsp;</em></span></p></div>

Senior Team Lead - Grocery Key Accounts (CDD 6 mois) Rejoignez-nous dans notre mission : transformer la façon dont le monde mange et fait ses courses. Deliveroo, qui fait désormais partie du groupe DoorDash , construit la plateforme de commerce local de référence, connectant consommateurs, commerçants et livreurs en temps réel. Le segment Grocery Key Accounts (boulangeries, boucheries, cavistes, etc.) est d'une importance stratégique majeure pour Deliveroo France. Dans ce marché hyper-compétitif, notre équipe Commerciale façonne l'avenir du commerce de proximité. Si vous êtes un leader résilient, passionné par le développement des talents et la stratégie de croissance, ce rôle est pour vous. Nous recherchons un Senior Team Lead - Grocery Key Accounts pour rejoindre notre équipe New Verticals à Paris . Dans ce rôle de leadership, vous piloterez la stratégie du segment, gérerez des partenaires ultra-stratégiques et encadrerez une équipe d'Account Managers pour transformer l'expérience client à travers la France. Vos Missions Directement rattaché(e) au Head of Specialist, Convenience and Sales, vous serez l'architecte de la croissance du segment Specialist. Vous équilibrerez gestion stratégique de comptes, management d'équipe et optimisation opérationnelle. Management d'Équipe : Diriger et coacher une équipe d'Account Managers. Vous fixerez des objectifs de performance clairs, mènerez les revues de performance et garantirez des standards de gestion de compte « 5 étoiles ». Gestion de Partenaires Stratégiques : Gérer en direct les comptes les plus critiques du segment. Vous développerez des « Joint Business Plans » axés sur la croissance et la rentabilité, tout en négociant des accords complexes. Stratégie Commerciale : Définir la vision à long terme du segment Specialist. À partir d'analyses de données approfondies, vous identifierez les opportunités de marché et piloterez les stratégies de renouvellement et d'upsell. Excellence Opérationnelle : Améliorer les processus de l'équipe pour gagner en efficacité et coordonner le support cross-fonctionnel (Marketing, Opérations, Produit, Finance) pour vos partenaires. Leadership Cross-Fonctionnel : Représenter votre organisation dans les instances de direction et influencer la roadmap produit en fonction des retours terrain et des besoins du marché. Ce dont vous aurez besoin pour réussir Expérience Confirmée : Plus de 5 ans d'expérience dans des fonctions commerciales, de gestion de partenariats ou de grands comptes (Key Account Management). Expertise Portefeuille : Expérience avérée dans la gestion de portefeuilles de marques complexes et stratégiques. Leadership d'Équipe : Une expérience réussie en management d'équipe dans des environnements à rythme soutenu. Secteurs Privilégiés : Une connaissance des secteurs F&B, Retail, FMCG ou Marketplace est fortement souhaitée. Acuité Commerciale : Une excellente compréhension des enjeux financiers (P&L) et une capacité à mener des analyses de données structurées. Soft Skills : Leadership résilient, capacité à naviguer dans l'ambiguïté et passion pour le développement des collaborateurs. Négociation : Excellentes capacités de négociation et de gestion des parties prenantes au niveau C-level. Pourquoi nous rejoindre ? Chez Deliveroo, vous ferez un travail qui compte, en résolvant des problèmes concrets au sein d'une plateforme en constante évolution. En travaillant ici, vous pouvez vous attendre à : 🔧 Avoir un impact visible chaque jour Votre travail améliore directement l'expérience des clients, des partenaires et des livreurs. 🌱 Apprendre vite dans un environnement entrepreneurial Travaillez au plus près du marché avec autonomie, rapidité et de réelles responsabilités. 🧠 Construire une carrière, pas seulement occuper un poste Dépassez vos limites, développez de nouvelles compétences et évoluez avec l'entreprise. 🌎 Réussir ensemble dans une culture inclusive Des équipes collaboratives et portées par des valeurs qui soutiennent votre façon de travailler. Nous visons à créer un processus équitable qui laisse briller vos compétences — nos entretiens comprennent généralement 3 à 4 étapes. En savoir plus sur notre mode de recrutement ici . Diversité, Équité et Inclusion Chez Deliveroo, nous savons qu'un excellent lieu de travail reflète le monde qui nous entoure et que la diversité et l'inclusion nous rendent plus forts. Deliveroo France a obtenu un score de 98/100 à l'Indice de l'Égalité Hommes-Femmes 2025 , témoignage de notre engagement envers l'égalité des chances.

Reports to: Sr. Customer Service Manager About the Role We are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will drive solution-oriented decision-making, collaborate closely with cross-functional partners, and ensure orders are processed accurately and efficiently. You will play a key part in shaping our overall customer service and order-to-cash strategy, ensuring a seamless process and an exceptional customer experience at every touchpoint. Key Responsibilities Team Leadership & Development: Oversee the hiring, onboarding, and continuous training of customer service staff to build a capable, motivated, and high-performing team. Performance Management: Define, track, and analyze functional KPIs and improvement targets. Utilize lean management tools to drive action plans and address performance gaps. Policy & Process Optimization: Develop, enhance, and implement customer service policies, procedures, and standards that ensure compliance while maximizing customer satisfaction. Customer Engagement: Proactively communicate with customers to understand their needs and expectations, and make appropriate adjustments to meet them. Serve as the primary escalation point for complex or unresolved issues, ensuring timely follow-up and resolution. Operational Efficiency: Identify and implement automation opportunities within daily customer service workflows to improve productivity and efficiency. Cross-Functional Collaboration: Liaise daily with internal stakeholders including Commercial, Logistics, Planning, Finance, Quality, IT, Legal, and HR to support operational matters and project initiatives. Stakeholder Communication: Regularly communicate business updates, risks, and opportunities to senior management. Interact with external customers, third-party service providers, and IT system consultants as needed. Audit & Compliance: Support internal audit activities and ensure departmental operations adhere to all applicable regulations and company policies. Qualifications Education: Bachelor's degree (or equivalent) in Business, Finance, or a related field is required. Significant relevant work experience may be considered in lieu of a degree. Experience: Minimum of 10 years of progressive experience in Customer Service, Order Management, or Sales Operations, with proven people management and leadership experience . Technical Skills: Deep expertise in SAP S/4HANA . Advanced proficiency in Microsoft Excel (data analysis, reporting, modeling). Core Competencies: Strong leadership and team-building capabilities. Excellent written and verbal communication and interpersonal skills. Strategic thinker with strong problem-solving and cross-functional coordination abilities. Deep understanding of the end-to-end quote-to-cash process. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Advanced Sterilization Products ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Location: Canada (Remote) Reports to: Team Lead, Customer & Product Support About the Team Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About the Role We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. Who You Are An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role. You possess a customer-first mindset and enjoy working through complex problems to find solutions. You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed. You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise. You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. You maintain a stable and professional home working environment equipped for high-level support, including the capacity for a dual-screen configuration (equipment provided by AlphaSense) to effectively manage complex workflows. You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. You have an interest in AI, technology and software applications. What You’ll Do Deliver a world-class customer experience. Act as the first line of defense and a point of escalation for the wider Support team in order to address more complex customer inquiries and resolve technical issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Identify commonly asked questions to help drive better documentation, help center articles or in-app tours. Partner with Customer Education on live training, answering queries and owning the chat function within each session. Provide impeccable customer support. Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. Act as a key partner to Product and Engineering. You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives. Use knowledge of platform to qualify, triage, repackage debugging steps and communicate effectively to technical teams to ensure that customer inquiries are accurately represented and on a swift path to resolution. Own level 1 support of internal support channels, resolving as many issues and prioritizing fixes where appropriate. Lead on wider incident responses in partnership with SRE, ensuring the customer impact is known and acting as a liaison between Engineering and the Support team to ensure customers are receiving the most up-to-date information. Be an expert on our product and continuously build your knowledge. Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge Contribute to and lead new hire training sessions, including giving your input on onboarding materials to ensure accuracy and comprehensiveness in-line evolution of the AlphaSense product and team processes. Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. Lead on new features for beta by testing, giving feedback and acting as an expert for the Support team. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $65,000—$75,000 CAD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @ alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page . If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As the Manager, Quality Assurance within Customer Support, you will play a key role in shaping how we measure, maintain, and improve the quality of our customer experience across every support interaction. You’ll lead the evolution of our QA program, helping define the frameworks, processes, and operational strategies that enable our teams to deliver consistent, high-quality support at scale. By leveraging AI-powered QA tooling, you’ll surface actionable insights, identify emerging themes, and help drive continuous improvements in support quality and team performance. Our QA program is still in its early stages, with foundational processes already in place but significant opportunity to iterate, expand, and mature the function over time. This role is ideal for someone who thrives in evolving environments and is excited by the opportunity to help shape a modern QA program while balancing strategic ownership with hands-on execution. Reporting into Customer Support leadership, you will partner closely with Support Operations, frontline leaders, Enablement, Product, and other cross-functional teams to identify opportunities for operational improvement, coaching, and quality enhancements across the customer journey. You’ll help establish scalable QA methodologies, calibration practices, reporting structures, and feedback loops that drive accountability and continuous improvement throughout the organization. In this role, you’ll also help shape how QA supports AI-powered customer experiences. As AI-assisted workflows and responses continue to evolve, you’ll evaluate both human and AI-generated customer interactions to ensure quality, consistency, accuracy, and alignment with the customer experience we aim to deliver. Your ability to identify trends, uncover friction points, and drive targeted quality initiatives will directly influence both team effectiveness and customer experience. This role has the potential to evolve into direct people leadership of QA specialists or QA team leads as the function grows. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: 5+ years of experience in quality assurance, customer support, customer experience, or service operations within a fast-paced environment. 3+ years of leadership experience, including managing individual contributors or senior-level team members. Proven experience building, scaling, or evolving QA programs and frameworks within customer support or customer experience organizations. Strong understanding of quality assurance methodologies, calibration practices, coaching models, and performance management. Experience supporting omnichannel customer support environments, including chat, email, messaging, and voice. Strong analytical skills with experience interpreting QA results, performance metrics, and customer feedback to drive operational improvements. Experience working with AI-enabled support tools and comfort evaluating the effectiveness and quality of AI-assisted customer interactions. Experience building or deploying AI-driven coaching and enablement solutions that surface performance insights, reinforce quality standards, and help support teams continuously improve at scale. Hands-on experience with CRM and support platforms such as Zendesk, along with familiarity with QA platforms and AI-enabled support technologies. Excellent communication and collaboration skills, with experience influencing cross-functional stakeholders and aligning teams around operational improvements. Comfort operating in ambiguity and evolving environments where iteration, adaptability, and problem-solving are essential. Ability to balance strategic thinking with hands-on execution in a rapidly evolving organization. Bonus points for: Located in Atlantic, Eastern or Central timezones (AT, ET or CT). What you can expect: Define, evolve, and operationalize a centralized quality assurance strategy across customer support channels, including email, chat, messaging, and voice. Iterate on and maintain QA frameworks, scorecards, audit methodologies, and calibration processes that drive consistency, accountability, and high-quality customer experiences. Analyze QA results, customer interactions, CSAT trends, and operational performance data to identify coaching opportunities, process improvements, and targeted areas requiring additional QA oversight. Identify high-impact moments across the customer journey where deeper QA focus is needed, including low CSAT interactions, escalations, complex workflows, or AI-assisted conversations. Partner with Support Operations and frontline leadership to translate QA insights into actionable recommendations, operational improvements, and ongoing training opportunities. Evaluate both team member and AI-generated customer interactions to ensure responses are accurate, effective, compliant, and aligned with quality standards and brand expectations. Help shape how AI tooling is incorporated into support workflows, using QA insights and performance data to improve customer outcomes and operational efficiency. Develop reporting, analyses, and presentations that communicate QA performance, trends, risks, and recommendations to stakeholders and leadership teams. Support organizational change initiatives, including product launches, policy updates, workflow changes, and tooling improvements, ensuring QA processes evolve alongside the business. Drive a culture of continuous improvement by establishing strong feedback loops between QA, Support Operations, and frontline leadership teams. Contribute to the long-term roadmap for quality assurance and customer experience excellence within Customer Support. Potentially manage and mentor QA specialists or other QA team members as the function scales. USA-based roles only: The annual base salary for this role is between $147,000 USD and $213,000 USD , plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $101,000 CAD and $146,000 CAD , plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form . For additional information see our Candidate Privacy Notice .

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. About This Job As the Senior Manager of Enterprise Customer Success , you will lead, mentor, and scale a high-performing team of Enterprise Customer Success Managers (CSMs) dedicated to our highest-impact retail and cannabis commerce partners. You are not just a people manager; you are a master of process, a strategic operational architect, and a relentless executor who knows how to "get shit done". Your mission is to level up our enterprise CS function. You will build, implement, and standardize scalable customer journeys, establish a rigorous Quarterly Business Review (QBR) operating cadence, and empower your team to turn complex retail operations into thriving, high-revenue accounts. We need a leader who can codify excellence—taking what our very best CSMs do in critical situations and replicating it across the entire team to ensure ultimate consistency. If you are incredibly organized, deeply process-driven, and know how to map enterprise accounts to drive massive value, we want you at the helm. What You'll Do… Team Leadership & Performance Elevation Coach & Mentor: Manage and upscale a team of high-touch Enterprise CSMs. Replicate Best Practices: Identify the strategies, playbooks, and behaviors of top- performing CSMs and turn them into standardized best practices to ensure consistency across the entire organization. Deck Building & Storytelling: Directly train and level up the team in executive-level deck building, teaching them how to use data to tell a compelling story that drives consultative recommendations. Skill Development: Elevate the team’s capabilities in strategic selling, executive presence, and navigating complex, multi-stakeholder enterprise environments. Process Design & Operational Excellence Process Architecture: Build, implement, and continuously refine scalable, consistent CS processes from scratch to optimize customer-facing workflows and ensure internal operational agility. QBR Operating Cadence: Establish, standardize, and enforce a rigorous, high-impact Quarterly Business Review (QBR) framework that demonstrates clear ROI and uncovers growth levers. Account Health & Leading Indicators: Define, measure, and monitor comprehensive customer health metrics. Move beyond lagging data to identify early, leading indicators of potential churn. Account Mapping & Risk Mitigation: Drive a disciplined approach to account mapping and relationship management, ensuring CSMs are deeply embedded in partner ecosystems. Implement proactive risk mitigation protocols and playbooks to catch and save churn risks early. Cross-Functional Collaboration & Commercial Alignment Sales & CS Partnership: ensure seamless handoffs, coordinated account mapping, and maximum conversion. Revenue & Expansion: Partner with Sales leadership to identify, track, and execute account expansion and cross-sell opportunities across our entire technology suite. Product Feedback Loop: Act as an internal champion, synthesizing high-level enterprise trends and product feedback into actionable insights for our Product and UX teams. What You Bring... 8+ years of experience in B2B SaaS Customer Success, Account Management, or Strategic Consulting. 3+ years of direct people management experience, specifically leading enterprise-level CS teams. Process Implementation History: A proven track record of successfully designing, launching, and driving strict adoption of new internal operational processes and team playbooks. Data & Health Tracking Savvy: Demonstrated success in establishing customer health scoring systems and utilizing data analytics to forecast and prevent churn. Book Management: Proven track record of managing and growing a multi-million dollar ARR book of business (with individual team members previously managing $500k+ ARR books). Key Competencies Hyper-Organization & Execution: A master of multi-tasking and project management who loves details, thrives in fast-paced environments, and consistently delivers results. Strategic Relationship Management: Deep understanding of enterprise account mapping, multi-stakeholder navigation, and building C-suite alignment. Master Communicator: Exceptional written and verbal communication skills; ability to command a room, resolve conflicts with poise, and align cross-functional teams. Commercial Acumen: Strong background in renewal management, commercial negotiations, and driving expansion revenue. It’s a Bonus if You… The Tech Stack: Advanced proficiency with Salesforce (for book management/forecasting), CS Health Management platforms (Gainsight, Totango, ChurnZero, etc.), JIRA/Atlassian (for product alignment), and productivity suites (Google Workspace/Microsoft 365). Industry Savvy: Prior management experience in retail tech, e-commerce optimization, or the cannabis commerce ecosystem is a massive plus. The "White Glove" Benchmark: A dedication to high-touch, premium service and the ability to instill a "whatever it takes" mindset into a growing team. You’ll Get… We are targeting a starting salary of $111,000 - $150,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care. Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and sick days At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Mercury is evolving how we think about Quality — moving from a primarily scorecard-based model toward an insights-driven, coaching-focused approach that helps teams learn, improve, and scale responsibly. We're looking for a Senior Quality Analyst to join us during this evolution. This role sits at the intersection of quality expertise, AI-assisted analysis, and cross-functional partnership—supporting compliance and integrity work while helping us leverage AI to better understand customer interactions at scale and translate those insights into meaningful improvements. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. On the job, you will: Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards, applying strong judgment in ambiguous or edge-case scenarios. Lead and contribute to calibration efforts that strengthen fairness, alignment, and consistency across quality evaluations. Deliver behavior-based quality insights: Provide thoughtful, actionable feedback on customer interactions, identifying strengths, opportunities, and recurring behaviors that support coaching, skill development, and performance improvement. Investigate patterns and uncover meaningful signals at scale: Leverage AI-assisted tools, QA data, and qualitative analysis to identify recurring behaviors, risks, and opportunity areas across large volumes of customer interactions, surfacing trends that would be difficult to identify through manual review alone. Connect insights to root causes and operational improvements: Distinguish between agent behavior, process gaps, and product or tooling issues to identify root causes and translate findings into actionable recommendations for quality processes, workflows, and customer experience improvements. Translate insights into coaching and cross-functional action: Synthesize patterns and signals into clear, actionable guidance for Leadership, Enablement, and cross-functional partners, helping drive follow-through and measurable improvements across support operations. Contribute to the evolution of the Quality model: Support experimentation, iterative improvement, and new approaches to understanding customer interactions at scale as Mercury continues evolving toward a more insights-driven, AI-assisted Quality function. You should have: 2–4+ years of experience in Quality Assurance or a related Customer Experience role, ideally in a fast-paced, operationally complex, or regulated environment Strong quality judgment and systems thinking: You can evaluate how work is done — not just outcomes — and identify patterns, root causes, and opportunities for improvement across people, processes, and tooling Insight generation and problem-solving skills : You’re able to investigate open-ended questions using QA data, qualitative examples, and AI-assisted analysis, translating patterns into clear, actionable recommendations that support coaching and operational improvement Cross-functional communication and influence: You build trust across teams, communicate insights clearly, surface risks and gaps proactively, and help stakeholders align on actions and move improvement efforts forward through strong follow-through and coordination Ownership, adaptability, and continuous improvement mindset: You operate effectively in evolving environments, move ideas into action with minimal guidance, and proactively identify ways to improve systems, workflows, and quality practices over time AI-assisted quality tooling experience: Experience using AI-assisted analysis tools (such as Rippit, Claude, or similar platforms) to investigate customer interactions, identify meaningful patterns, and support operational decision-making. Curiosity and experience refining prompts or queries to improve signal quality and reduce noise is highly valued. The total rewards package at Mercury includes base salary, equity (stock options/RSU’s), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $90,800 - $113,500 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $81,700 - $102,200 Canadian employees (any location): CAD $85,800 - $107,300 Ireland (any location): €58,700 - €73,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AS1

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly. Availability to cover 24/7 on at least one weekend day is required. Currently targeting second shift (5 x 8hr. or 4 10 x hr.) *Training Period approx. 8-10 weeks M-F 8A-4:30P ET ​ Essential Functions Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues. Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use. Ensure adherence to regulatory guidelines in product support activities. Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients. Document and maintain comprehensive records of customer interactions for future reference and continuous improvement. Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations. Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution. Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments. Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems. Stay current with product updates, technical specifications, and troubleshooting requirements. Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement. Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment. Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety. Required/Preferred Education and Experience Associate's Degree or Bachelor's Degree in related field preferred Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus. Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users. Exceptional customer service skills and empathy for direct patient contact. Technical aptitude or experience troubleshooting basic to complex product related technical systems. Computer literacy with Microsoft Office experience. Experience with CRM systems, knowledge base and support tools a plus. Ability to adapt to and learn new technologies and products quickly. Medical or clinical experience a plus Knowledge, Skills and Abilities Listening, speaking, reading, and writing fluency in Spanish a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $19.00 to $23.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com . Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Advanced Utility Systems, a division of Harris; is seeking a Vice President of Customer Support who leads the customer support organization with full accountability for strategic direction, operational execution, service quality, customer retention, and cost-to-serve performance. This executive owns the complete support lifecycle, from first-contact ticket resolution and after-hours incident response through quality assurance, root cause analysis, workforce planning, and the delivery of premium support services for customers who require elevated engagement. The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer to the Executive Leadership Team. The role requires a leader who can translate company strategy into daily operating discipline, align support capacity with customer demand, and apply data, process improvement, and modern support technology to improve customer outcomes while reducing avoidable effort. The VP brings the voice of the customer into product development, advocates for software quality as a primary lever for improving customer satisfaction and reducing cost to serve, and partners with engineering to address recurring defects and systemic issues at their source. A central expectation of the role is to lead the practical adoption of AI tools, technologies, and operating insights across Customer Support. The VP will identify high-value use cases for AI-enabled triage, knowledge retrieval, agent assistance, case summarization, deflection, quality monitoring, and workflow automation; establish the best practices required for safe and effective adoption; and measure impact through operational metrics, with particular emphasis on lowering cost to serve without compromising customer experience. The successful candidate must bring deep knowledge of software support operations and direct experience managing cost through scalable delivery models, including nearshoring. This includes building the right mix of onshore, nearshore, and specialized technical capacity; maintaining accountability for quality and responsiveness across geographies; and using workforce design, process discipline, automation, and AI-assisted practices to improve efficiency at scale. The VP will establish a disciplined operating cadence built around service levels, response times, resolution times, backlog management, cost per ticket, and other key support performance indicators, with accountability for sustained operational improvement. This role also carries responsibility for building a premium support service portfolio, including Customer Success Management, targeted at the portion of the customer base that requires and will invest in elevated service. Contribution to customer retention, renewal outcomes, and lead generation for the Sales organization are standing accountabilities of this team. This remote role welcomes candidates anywhere in Canada and the US with a preference for Canada and Greater Toronto Area. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in EST timezone. Salary: 150K - 185K AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. What your impact will be: Oversee the full inbound support operation across all channels and customer tiers, define and enforce service level agreements, and manage escalation paths for complex or high-risk issues to ensure consistent, high-rate ticket closure. Lead the company's after-hours support function and production incident response capability, including on-call coverage models, escalation runbooks, and customer communication protocols; drive post-incident reviews and ensure findings feed back into operational and product improvements in coordination with DevOpps and R&D leaders. Design and maintain a formal QA program for the support organization, define quality standards, implement ticket review processes, and use QA data to coach staff and identify training needs. Ensure quality and operational reviews incorporate service levels, response performance, resolution performance, ticket backlog health, and adherence to support processes. Analyze support data to identify recurring product defects and customer friction points, deliver structured root cause analysis to the VP of Research and Development on a regular cadence, and advocate for engineering investment in software quality improvements. Drive reduction of aged ticket backlog, ticket debt, and repeat customer incidents through formal problem management practices. Partner with the VP of Research and Development as a peer and standing voice of the customer in product planning, and quantify the relationship between software quality and support cost to prioritize defect resolution alongside feature development. Design, deliver, and continuously improve a premium support service portfolio for the segment of the customer base that requires elevated service, including Customer Success Management and dedicated technical account management programs with defined outcomes and measurable margin contribution. Monitor customer health signals across the support organization, identify at-risk accounts, coordinate retention efforts, and route customers showing expansion interest to the Sales team as qualified leads. Develop business cases for new premium service offerings and bring viable concepts to the leadership team with a proposed delivery model, pricing rationale, and go-to-market approach. Drive the adoption and maturation of AI-enabled support tools across the organization, including automated triage, intelligent deflection, agent co-pilot tools, and knowledge retrieval, with a focus on production deployment at scale and measurable reduction in cost per ticket. Establish expectations, reporting, and operational metrics that demonstrate utilization and business impact of AI-enabled support capabilities. Recruit, develop, and retain a high-performing team of support managers, technical support engineers, quality analysts, and customer success managers, and build a culture of accountability and continuous improvement. Report on support performance, service portfolio health, and retention outcomes to the SVP of Operations and senior leadership team, and contribute to operational strategy as a member of the leadership team. Maintain executive visibility into key support indicators including service levels, first response performance, resolution times, backlog trends, customer satisfaction, productivity, and cost-to-serve performance. Represent Advanced Utility Systems' support capabilities externally with customers, at industry events, and in relevant utility sector and technology community conversations. What we are looking for: 5 or more years of experience in customer support, customer operations, or technical services, with at least 3 years in a senior leadership role at a software company. Demonstrated track record of measurable operational improvement, including reductions in cost per ticket, improvements in CSAT or first contact resolution rate, or successful deployment of AI and automation tools in a production support environment. Experience leading operational transformation within a software support organization, including implementation of performance metrics, accountability frameworks, service level management, and continuous improvement programs. Experience building or scaling a paid premium support or Customer Success Management program, including service design, pricing, and delivery model development. Proven ability to partner with engineering or product organizations and drive software quality improvements through structured root cause analysis and cross-functional advocacy. Working knowledge of incident management and after-hours support operations, including on-call program design and post-incident review processes. Familiarity with modern AI support tooling and the operational requirements for deploying it effectively at scale. Analytical rigor with the ability to set targets grounded in data, diagnose issues at root cause, and communicate findings clearly to executive audiences. Experience managing teams in high-volume support environments with accountability for both operational metrics and customer retention outcomes. Executive presence with the ability to represent the support function credibly to customers and senior leadership. What would make you stand out: Experience supporting software deployed in municipal utility, public sector, or other regulated infrastructure environments Familiarity with ITIL, HDI, or comparable service management frameworks Experience launching a net-new support service from concept to commercial delivery Background working in a company that has undergone AI-enabled support transformation What we can offer: 3 weeks’ vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! About Advanced Utility Systems: Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. #LI-remote

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About This Role This role will join the New Products Sales Strategy org to lead our BizOps & Strategy team. This role will partner closely with our Specialist Sales Leadership and cross-functional teams to shape a deep end-to-end understanding of our business across our new products portfolio. They will drive the vision and prioritization for how to scale a specialist sales organization over a multi-year horizon, build the infrastructure to shape our global executive reporting and success criteria, drive executive and c-level narratives on new product and specialist performance, and own / drive strategic initiatives across our team and cross-functional partners. This role is the trusted thought partner of our sales leadership as well as being seen as the business and strategy expert by our executive leadership team and cross-functional stakeholders, and will oversee a team of analysts as a people manager. This role will be cross-functional, working closely with leadership from across the business to develop long-term sales strategies, assess market needs & gaps in current products, systems, etc., align on cross-functional investments and AOP annual planning, and manage in-year execution and track progress over time. This is a remote position open to candidates based in the United States. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Act as the strategic BizOps owner of the Specialist Sales sales org and global New Products Performance, developing a deep understanding of customer segments, sales performance, product-market fit, GTM motions, competitive landscape, and operational drivers to identify key levers for growth. Represent the voice of the New Products business segments, synthesizing field feedback and market intelligence to inform broader company strategy, product and GTM roadmap decisions, and customer-facing programs. Drive and track the execution of cross-functional investments within the business. Lead complex strategic projects with urgency and clarity, such rethinking account team structures, new pricing or revenue models (e.g. consumption), etc. Work iteratively and with urgency to drive value quickly. Serve as the trusted advisor to Specialist Sales leadership, supporting annual and quarterly planning, territory design, goal setting & forecasting, performance reviews, sales metrics, and in-quarter execution to help teams consistently beat targets. Develop executive-ready presentations and recommendations, regularly briefing senior leadership and influencing high-impact decisions at the company-wide level. Identify and recommend improvements to optimize sales performance and help Sales leaders hit their number. Own the rhythm of the business, including quarterly business reviews, monthly market updates, annual planning, and forecasting processes with a focus on insights, decision-making, and accountability. Own your own analytics and insights, independently pulling and transforming data across multiple sources (e.g., Salesforce, Databricks, Gong, Tableau) to uncover trends, diagnose root causes, and support data-driven decision making—bringing both technical rigor and business acumen to your analyses. Leverage AI and automation tools to accelerate impact, using capabilities such as AI-driven forecasting, workflow automation, and generative insights to improve. operational efficiency, reduce manual effort, and uncover new growth opportunities faster than ever before. Own key metrics definitions and shape our reporting strategy and goal-setting for New Products globally. Support Long Range and Annual Planning motions, representing New Products & Specialists Sales in close partnership with central Finance and Planning teams. Drive cross-functional efforts on Quarterly new product reforecasts at the segment x region x product grain, in partnership with Planning and Finance teams. Work across New Products Pods – in partnership with embedded New Products Sales Strategy Pod Leads – to drive scaled tooling, reporting, and intelligence to support product-specific activation strategies and growth. Drive centralized reporting & tooling. Provide deep dive analyses and recommendations. Partner on complex multi-product priorities or initiatives which cut across Pod focus areas. Build deep relationships with Generalist Sales & GTM Leadership and act as a champion for new products adoption & activation. Build deep relationships with Generalist Sales Leadership at multiple levels of the organization. Drive reporting and tooling to give them greater visibility to their Generalist teams’ new products performance. Drive metrics for Generalist new product adoption and establish infrastructure to track, report, and give improvements in seller adoption. Work with cross-functional teams to coordinate programs and activations to support AE engagement on new products sales plays. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 8-12 years of experience in Sales Strategy & Operations, GTM Strategy, Consulting, Finance, Business Operations, or other analytical role. 2+ years of experience managing high impact teams: proven experience helping teams grow and scale impact and responsibility. Kind and collaborative orientation who is energized by working with a lot of different types of people from many teams. Highly organized with exceptional attention to detail and the ability to manage multiple projects on a tight deadline. Strong operational excellence and experience scaling teams, processes, and systems. High agency: willing to put hands to keyboard, own outcomes, and drive action - ability to assess what can be directly impacted vs. what cannot. Strong analytical and logical reasoning skills; deep sense of curiosity. Experience in building trusting relationships and influencing others (incl. executive audiences). Self-starter who thrives and can multitask in fast-paced and often ambiguous environments; enthusiastic about improving efficiencies. Bias for action. Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. Ability to synthesize a broad set of information into a cohesive narrative. An ideal candidate also has: MBA preferred. Experience at a high-growth B2B AI or SaaS company. Experience working with large data sets and leveraging DataBricks, BigQuery, SQL, or similar. Experience leveraging AI tools to deliver at an accelerated pace (Cursor, ChatGPT, Gong, etc.). Experience in GTM Strategy, with focus on new products. Low ego, good sense of humor, and comfort with ambiguity all will go a long way in this dynamic space. Very dialed into driving impact and showing good judgement in picking the right initiatives to focus on. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $126,000—$225,000 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a talented Senior Solutions Engineer to join our Enterprise Field Engineering team. In this role, you'll partner closely with sales to understand the complex needs of our largest enterprise customers and show them how the combined power of Fivetran and dbt Labs can turn those challenges into real business outcomes. You'll bring the technical expertise, uncovering functional and technical requirements, designing solutions that fit, and driving a rigorous proof-of-value process that earns the technical win at every stage of the sales cycle. This is a full-time, remote position based in the Southeastern US (VA, NC, SC, GA, FL), with a willingness to travel 30%+ Technologies You’ll Use AWS, GCP, Azure, Snowflake, Databricks, Redshift, BigQuery, Python, Git, APIs, SQL, RDBMS (i.e. SQL Server, PostgreSQL..etc) What You’ll Do Work with Enterprise customers to understand their business requirements, use cases, and develop prescriptive solutions recommendations Develop and deliver value-based, technical solution demonstrations to enterprise audiences Owning and drive structured proof-of-value process that secures the technical win Work closely with Product, Support, Customer Success and Engineering teams to ensure alignment of our solutions to enterprise customer needs Own the full customer lifecycle from pre-sale evaluation through product adoption and expansion Develop and maintain relationships with customers and key partners Stay up-to-date on the latest technologies and trends in our industry Skills We’re Looking For 4+ years of Enterprise solutions engineering experience driving end to end technical sales cycle Strong technical background, with hands-on experience in SQL, ELT, data modeling, analytics engineering, databases or software development A firm understanding of a modern data warehousing architectures and the ability to discuss them credibly with technical audiences Excellent verbal, written, and in-person communication skills to discuss complex topics with both technical and non-technical personas Bias for action - you move fast, ship early, and refine as you learn A passion for being an inclusive teammate and involved member of the community Bonus Skills​ Knowledge or prior experience with dbt Networking and security knowledge relevant to enterprise deployments, such as private networking, VPC/PrivateLink, encryption, and data governance controls Experience designing and implementing solutions for enterprise agentic AI use cases (data, security, or infrastructure) As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process. #LI-REMOTE #LI-MT2 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $158,010—$197,512.50 USD OTE (On Target Earning) $197,512.50—$246,890.63 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

About Us Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Senior Software Engineer, Compute (Temporal Cloud) Temporal powers durable execution for the world’s most demanding AI and enterprise systems. The Compute team at Temporal makes that durability feel effortless by building the managed compute primitives that run workers and other execution systems across Temporal Cloud. We’re solving a hard platform problem: make compute transparent, elastic, safe-by-default, observable, and multi-cloud — without turning customers into infrastructure operators. We build platform primitives that span a variety of execution environments (e.g., serverless-style runtimes, containerized fleets, and customer-controlled deployments). Our work sits at the intersection of control plane + data plane: scaling decisions, isolation boundaries, multi-tenant safety, and production-grade observability. If you’ve built autoscaling systems, multi-tenant platforms, or cloud infrastructure, you’ll find a lot to love here. See the "Compute team" link to read more --> Compute team - [new window opens] As part of this role, you will: Invent Create new managed compute primitives that feel first-class in Temporal Cloud: crisp abstractions, clean APIs, and an extension story across compute providers. Design self-optimizing autoscaling systems (signals, backstops, debouncing, guardrails) that scale worker fleets safely and predictably. Define the Open Source Server ↔ Cloud boundary for compute capabilities, keeping the architecture cohesive and maintainable. Own Architect, build, and operate services on the hot path of task execution where performance and correctness are customer-visible. Deliver real-world cloud integrations (e.g., customer-account execution): IAM boundaries, secure credentials handling, networking constraints, quotas, and failure modes. Make operability a feature: SLOs, tracing/metrics, load and failure testing, incident reviews, and continuous hardening. Ship end-to-end: API design, rollout strategy, backwards compatibility, and long-term maintenance. Teach Raise the bar through design docs, strong reviews, pragmatic technical leadership, and mentorship. Lead through influence across teams (Server, SDKs, Security, Control Plane) to land coherent platform changes. What you bring Significant experience building distributed systems or multi-tenant platform services (design, implementation, and production operations). Strong systems fundamentals: concurrency, performance, reliability, and failure-mode thinking. A record of shipping platform primitives used by other engineers/customers (APIs, control planes, data planes). Comfort owning outcomes: SLOs, incident response, and improving on-call quality over time. Excellent written communication and crisp tradeoff thinking. (Go experience is a plus; judgment matters most.) Nice to have Experience building cloud infrastructure platforms. Experience with IAM/security boundaries for cross-account execution models. Having built Kubernetes controllers / CRDs or heterogeneous worker fleet operations. Compensation The estimated pay range for this role is $176,000 - $237,600. Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits Unlimited PTO, 12 Holidays + 2 Floating Holidays 100% Premiums Coverage for Medical, Dental, and Vision AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) Empower 401K Plan Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com . Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks $3,600 / Year Work from Home Meals $1,800 / Year Professional Enrichment (Career Development & Professional Memberships) $1,200 / Year Lifestyle Spending Account $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you) $74 / Month Reimbursement for Internet Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Salesforce Account Executive, High Tech East you'll work closely with our Sales leadership and be an integral part of the NeuraFlash Sales team. You will manage all aspects of the sales process including lead management, qualification, evaluation, close and account care. This is an incredible opportunity for someone who is ready to make an immediate impact in their career with a well established brand and dive into the world of AI and Salesforce. Core Responsibilities: Perform as a key employee in the role of Account Executive, with a focus on winning new business, driving pipeline, and building trust and strong relationships with our customers Tightly partner with the Salesforce Sales and Customer Success organizations including Core AEs & SEs throughout the mid market or enterpise sector of Salesforce Be a quota carrying top sales performer focused on new logos who is looking to learn and innovate to help the company meet its sales and high growth targets Partner with Account Management, Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities Commitment to hard work, positive attitude, and continued learning Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce Continuously ensure the highest possible level of Customer Experience (for NeuraFlash’s customers, and our partner Salesforce), by delivering quality and timely responses Acquire and maintain all applicable Salesforce certifications Required Experience: 3-5 years of enterprise software sales experience with proven success Industry knowledge and strong network with channel partners (Salesforce) Experience with Salesforce, selling end to end implementations Experience selling complex technology solutions Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 07/21/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $276,500 USD Cleveland Annual Salary Range $87,400 to $221,200 USD Colorado Annual Salary Range $94,400 to $238,900 USD District of Columbia Annual Salary Range $100,500 to $254,400 USD Illinois Annual Salary Range $87,400 to $238,900 USD Maryland Annual Salary Range $94,400 to $238,900 USD Massachusetts Annual Salary Range $94,400 to $254,400 USD Minnesota Annual Salary Range $94,400 to $238,900 USD New York Annual Salary Range $87,400 to $276,500 USD New Jersey Annual Salary Range $100,500 to $276,500 USD Washington Annual Salary Range $100,500 to $254,400 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal’s Intellectual Property Analytics, Operations, and Technology (IPAOT) team supports NBCUniversal’s content globally. The team builds applications to support our internal legal intellectual property partners as well as platform operations on YouTube, TikTok, and Facebook. The applications help monitor NBCUniversal titles across search engines, data sharing networks, and various content deliver pipelines. The data is collected by the team and analyzed internally to support business-decision driving initiatives at the company. Role Purpose: The IPAOT team at NBCUniversal is looking for a self-motivated, highly organized, proactive, and passionate problem solver who will assist with the design, build, and ongoing maintenance of content and rights management systems, as well as content delivery systems and pipelines. We are looking for a Software Engineer who can comfortably execute full-stack development. You will collaborate with other Software Engineers and Operations Analysts. This is a fast-paced role that interfaces with the entire department and many other internal business units and stakeholders at NBCUniversal. Responsibilities: Assist with software development using Python to design and build available, scalable, and secure back-end web services and APIs for a variety of legal and intellectual property stakeholders, including software for platforms such as YouTube, TikTok, and Facebook Assist in the management and troubleshooting of production systems and refactoring of existing applications to improve business processes Implement systems designs and software design patterns to write maintainable, testable, and robust software and services Integrate with third-party APIs, including designing, implementing, and troubleshooting API connections to ensure seamless interoperability between systems Manage and troubleshoot distributed systems and services in a production environment Qualifications Basic Requirements: 3+ years of professional software development experience with Python and JavaScript (ReactJs) 3+ years of experience using SQL and RDBMS, preferably MariaDB or MySQL Experience with RHEL-based Linux Distributions (Oracle Enterprise Linux or CentOS) Comfort with git and related processes such as git flow, forking / branching strategies, and pull requests / code reviews Experience developing, using, and understanding APIs Professional experience in Object Oriented Development Strong written and verbal communication skills Strong problem solving and analytical skills with attention to detail Desired Characteristics: Unit testing and mocking frameworks CI/CD with build tools such as Jenkins/GoCD/GitHub Actions Experience with networking and distributed systems Familiarity with NOSQL database (Cassandra) Understanding and using Message Queueing Systems (Apache Kafka / RabbitMQ) Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $105,000 - $145,000 We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking to hire a Sales Director to join the Revenue Team. This person will be responsible for building out our enterprise customer base within various regions in the US. The ideal person will be a proactive and curious member of our growing Sales team, identifying new business with prospects and growth opportunities for clients. A certain level of foresight and knowledge working with intrinsic sales cycles will take this individual confidently into the future of dbt Labs. This is a full-time remote position based out of Illinois. What You’ll Do Own the full sales cycle from lead to ongoing utilization for enterprise prospects Organize POC implementations of dbt Cloud Enterprise Win 20 new dbt Cloud Enterprise customers per year (after ramp) Lead and contribute to team projects that develop our sales process Work with product to build and maintain the dbt Cloud enterprise roadmap Become an expert in SQL, dbt, and enterprise data operations Be an active member of the dbt open source community Skills We’re Looking For 4+ years closing experience in technology sales, with a proven track record of exceeding annual targets Ability to understand complex technical concepts and develop them into a consultative sale Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO) The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams Ability to operate in an ambiguous and fast-paced work environment A passion for being an inclusive teammate and involved member of the community Experience with SQL or willingness to learn Bonus Skills​ Prior experience in analytics, ETL, BI, and/or open-sourced software Knowledge of or prior experience with dbt Perks and Benefits 100% employer-paid medical insurance * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description Lakeshore Learning's products end up in the hands of millions of children, educators, and families — and keeping those interactions safe starts with the security of our systems. As our Manager of IT Security , you'll lead a team of security engineers and analysts protecting Lakeshore across vulnerability management, incident detection and response, and identity and access management. You'll help shape how we think about security as we grow, partnering across the business to reduce risk and develop a security program that's built to last. This is a remote role; candidates must be able to work effectively in a distributed environment and are welcome to apply from anywhere in the U.S. A day on the job looks like this: Leading, coaching, and developing a team of security engineers and analysts — setting clear expectations, giving direct feedback and building the individual capabilities that make the whole team stronger Guiding your team through the day-to-day work of vulnerability management, incident detection and response, and identity and access management, keeping quality high and risks in check Driving execution of multi-year security initiatives, helping translate strategy into execution and keeping work moving when priorities or conditions shift Partnering with senior stakeholders/leadership to develop and maintain information security policies, procedures, GRC, procedures and plans that reflect where the organization is and where it's headed Evaluating security technologies and controls — from proof-of-concept testing to vendor partnerships — and leading implementation and continuous improvement efforts that measurably strengthen our security posture Spotting the root causes behind technical and operational problems, not just the surface symptoms, and leading your team to solutions that hold up over time Qualifications Got the skills and experience? Here’s what we’re looking for: Required 5+ years of hands-on experience in information security, with meaningful exposure across multiple domains such as vulnerability management, incident response, endpoint security, or identity and access management 2+ years of experience leading a team of security professionals, including hiring, coaching, performance management and career development Working experience securing both on-premises and cloud environments, with a solid understanding of cloud networking and operations concepts Demonstrated ability to communicate security risks and recommendations clearly to both technical teams and non-technical stakeholders Experience contributing to or executing security roadmaps, policies or programs in a growing or maturing organization Preferred: Bachelor's degree in Information Security, Computer Science or a related field. CISSP or equivalent security certification 8+ years of experience in information security 5+ years of people management experience in a security or technology function What sets you apart: You give feedback early and often — specific, direct and framed around growth — because you know that's how good teams get better When something breaks, you're wired to ask why it broke before you ask how to fix it, and you bring your team along in that thinking You can hold your own in a room with senior leadership and shift perspectives when the security risk is real — without losing the trust of the engineers you're representing You keep your team pointed at a shared goal even when the work is fragmented, ambiguous, or moving fast Additional Information And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market. For this position, new employees joining Lakeshore are typically brought into the organization at a salary rate between $123,000-$185,000 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Bonus eligible Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits—choose what you like, ignore the rest On-site preschool for our employees’ children On-site employee gym for all levels/fitness needs Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit www.lakeshorelearning.com/careers Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform. This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. This role is based in Singapore. In this role, you will: Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio Conduct technical enablement and configuration sessions across our broad product portfolio Identify and validate use cases by embedding with customer teams to understand workflows and pain points Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc. You might thrive in this role if you: Are fluent in Mandarin Have 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage. Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for an experienced, hands-on support leader to build and run the support and escalation motion for GPT-Rosalind and OpenAI’s life sciences customers. This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the OpenAI API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive coordinated, accurate answers while maintaining clear boundaries between technical support, scientific consultation, product feedback, and roadmap commitments. This role is an opportunity to define how OpenAI supports scientists and life sciences organizations as they adopt increasingly capable AI systems. In this role, you will: Work directly with Rosalind and life sciences customers, taking ownership of complex technical and operational support cases from intake through resolution. Diagnose and resolve issues involving onboarding, workspace creation, access and permissions, API and organization configuration, model availability, sandbox or environment setup, and other product configuration questions. Support customer workflows across ChatGPT, Codex, and the OpenAI API, including questions about tool access, environment constraints, reproducibility, product behavior, and responsible model usage. Build bioscience-aware intake flows, diagnostic procedures, routing logic, escalation paths, playbooks, response templates, and internal and customer-facing knowledge content. Determine whether an issue requires technical support, workflow enablement, scientific consultation, solutions architecture, product feedback, or another specialized response, and route it to the appropriate owner without losing context or accountability. Coordinate complex escalations across Product, Engineering, Forward Deployed Engineering, Security, Legal, Account Directors, and bioscience subject-matter experts, providing clear handoffs and driving cases through closure. Maintain appropriate boundaries around scientific guidance: support standard Rosalind usage and technical workflows while engaging qualified bioscience experts for novel scientific consultation, research optimization, or domain-specific validity judgments. Identify recurring issues across scientific workflows, specialized tooling, access and provisioning, governance, and product usage, then turn those patterns into durable fixes, better documentation, and product improvements. Build a repeatable customer-feedback loop that captures and synthesizes bugs, product gaps, and unmet needs for the Rosalind, Product, and Engineering teams. Use AI, automation, and lightweight technical solutions to improve triage, routing, case summarization, knowledge management, and support quality. Help define the long-term operating model, service levels, coverage requirements, and specialization strategy for biosciences support. Foster a supportive, rigorous, and customer-focused culture within User Operations. You might thrive in this role if you: Have 8+ years of experience in technical support, support engineering, escalations, technical account management, solutions operations, product operations, incident management, or a related customer-facing technical role. Bring meaningful familiarity with life sciences disciplines or workflows, such as computational biology, bioinformatics, genomics, transcriptomics, drug discovery, or related fields. Can rapidly understand and triage questions involving scientific tools and workflows while recognizing when specialized scientific expertise is required. Have experience supporting enterprise customers through complex technical configuration issues involving access, permissions, environments, APIs, security, or governance. Demonstrate strong technical troubleshooting and root-cause analysis skills, including the ability to investigate novel or poorly defined problems. Communicate clearly and credibly with scientists, platform administrators, engineers, Product teams, Security, Legal, and go-to-market partners. Have a track record of building playbooks, intake systems, escalation paths, knowledge programs, reporting, or other foundations for a new or rapidly scaling support function. Exercise sound judgment when distinguishing among break-fix support, workflow enablement, scientific consultation, product feedback, and roadmap requests. Thrive in ambiguity, create structure where processes and ownership are still emerging, and remain effective while priorities evolve. Build strong relationships with customers and cross-functional partners and can lead complicated issues to resolution without relying solely on formal authority. Are comfortable using tools such as ChatGPT, Codex, APIs, scripting, or automation to improve repetitive operational work. Approach unfamiliar problems with humility, curiosity, and a willingness to learn whatever is needed to help customers and teammates succeed. Can balance frequent context switching and broad ownership with careful prioritization, clear communication, and consistent follow-through. Preferred qualifications Experience supporting software, data, or AI products used in regulated or security-sensitive scientific environments. Experience working with computational research environments, scientific software, cloud platforms, APIs, or data-intensive workflows. A degree or equivalent practical experience in a life sciences, computational, engineering, or other relevant technical field. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team Corporate Security helps protect OpenAI's people, offices, events, and operations through practical and risk-informed security programs. The team partners closely with Workplace, Legal, People/HR, Resilience & Safety, Executive Operations, GSOC, regional leaders, vendors, and building management. About the Role OpenAI is seeking a Paris-based Security Operations Manager to lead corporate and physical security operations for Paris, provide primary support for Brussels, and coordinate regional support for Munich, Zurich, and other European cities as needed. This person will be a trusted security partner for local teams, regional stakeholders, vendors, building management, and global Corporate Security peers. In this role, you will: Lead day-to-day physical security operations for the Paris office and supporting Brussels operations. Coordinate regional security support for Munich, Zurich, and other European cities where business activity, events, travel, or executive visits require coverage. Manage practical security controls, including access management, visitor workflows, vendor coordination, incident response, emergency readiness, and site security documentation. Partner with Workplace, building management, Legal, People/HR, EHS/Resilience, GSOC, Executive Operations, and local leadership to keep security effective, locally appropriate, and employee-friendly. Support event and executive visit planning with clear escalation paths, stakeholder alignment, and proportionate risk mitigation. Improve vendor performance, operational standards, reporting, and remediation tracking. You might thrive in this role if you have: 8+ years of experience in corporate security, physical security operations, protective services, emergency management, public service, military, law enforcement, or a closely related operational field. Experience leading physical security operations in a modern office environment, ideally in technology, professional services, financial services, or another high-confidentiality setting. Experience managing security vendors or guard force operations, including post orders, coverage expectations, performance management, incident standards, and service quality. Strong incident management experience, including response, documentation, escalation, after-action learning, and stakeholder communications. Hands-on knowledge of access management, visitor management, reception security, vendor oversight, contractor access, site emergency readiness, and employee-facing security operations. A practical understanding of Paris or France corporate security operations, with the ability to partner with Legal, People/HR, Workplace, and EHS/Resilience on applicable workplace, privacy, security, and safety considerations. Ability to operate across Paris and Brussels, with regional support for Munich, Zurich, and other European cities as needed. Professional / Business English required. French-language proficiency is strongly preferred and may be needed for local vendor, building management, and stakeholder engagement. Strong interpersonal skills, sound judgment, discretion, and the ability to handle sensitive issues with confidentiality. Workplace & Location Paris, France. Regional travel may be required for Brussels, Munich, Zurich, and other European business activities or events. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.